Alynivo – Live Chat & AI Chatbot for Customer Support

چینج لاگ

0.22.1

• Correctly centres the final setup screen’s “Ready for launch” label at desktop and mobile widths.

0.22.0

• A completely redesigned five-step setup guides owners through business profile, branding, answers, capabilities and launch, with a live widget preview and a compact mobile flow.
• Fresh installs remain private until the owner deliberately activates or previews the widget. Reopening setup preserves saved answers and the current public status.
• Free, Starter and Pro capabilities are explained without silently granting paid access or downgrading an existing plan.
• The own-logo white-label feature is now clearly listed under Starter and Pro and is only published after valid hosted access is connected. Owners may prepare and preview the logo before upgrading.
• Hybrid AI conversations now tell visitors they can ask another question instead of showing the internal "Waiting” state after the AI has replied. A real human request keeps the honest waiting message.
• Managed-AI service sites use translated conversation starters for services, pricing, contact and privacy. An English page no longer exposes German headings from the owner’s source FAQ.
• Better answer policy across every managed site: answer price questions directly, recommend before redirecting, ask at most one focused follow-up, and never invent outcomes or response-time promises.
• Setup can now collect four optional quality notes: what the business offers, permitted price information, forbidden promises and the desired next step. The same structured fields remain editable in settings and become explicit AI context.
• Visibility settings now summarise the active public page types and exclusions, with a signed-in administrator preview that always shows the widget on the homepage without changing public rules.
• Agent Inbox deletion moved behind a quiet three-dot menu and a permanent-delete confirmation. Waiting visitor messages receive a stronger visual marker; the safe Done/Close swipe remains.
• Regenerated the complete translation template and German language file from the current code. No German plugin string is left untranslated.

0.21.5

• On a WooCommerce shop the chat was missing exactly where visitors arrive: homepage, blog, contact, about. It only appeared on shop, product, cart and checkout pages. This is the pre-0.21.2 mistake mirrored — that one hid the widget on sites without a shop, this one hid it on sites with one. Existing installs are corrected once on update, unless the owner had already chosen their own pages.
• No more "Online now” with a green dot when there is no Live Chat and therefore nobody to be online. The assistant now says it answers right away, and green is reserved for a person actually attending the conversation.
• A single "/” typed into "hide on these pages” hid the widget on the entire site, because that character sits at position 0 of every path. It is ignored now, like a lone "*” already was.
• Screenshot captions 6 and 8 described features that do not exist. Corrected to what the pictures actually show.
• Two sentences promised support hours that no screen in the plugin lets you set. Rewritten to describe what the product really does when nobody is attending.
• The download is roughly half the size: a 1.15 MB source map that nothing loads is no longer shipped.
• The page-visibility help text claimed that selecting nothing hides the widget everywhere. It has not worked that way for some time.

0.21.4

• The free version now understands how people actually write. "Ich möchte mit einem Menschen sprechen” was missed because the list held a different case ending; "Bist du eigentlich ein Bot?” was missed over one inserted word; "Danke dir” was missed because "dir” was not in the list. Phrases are matched as a run of words now.
• Own answers are found by their answer text too, not only by the question field. A question about parking went unanswered while the stored answer read "parking behind the building”.
• Quick replies no longer pile up: four unanswered questions used to leave sixteen buttons on screen.
• The enquiry e-mail arrived with a German subject and an English body, and said "Page: —” on every enquiry. Both fixed.
• Directory page: two thirds shorter. Releases before 0.20.0 moved to changelog.txt.

0.21.3

• Fixed the chat answering in the wrong language. On sites using Polylang the language could arrive empty, and the assistant then fell back to English — the cause of replies that were sometimes English and sometimes German on the same site.
• A greeting like "hi” is an English word, so the assistant read it as English even on a German site. Openers too short to place are now answered in the site’s language instead of being guessed at. Only openers: a short "thanks” inside an English conversation stays English.
• "Talk to a person” no longer leads nowhere. The request now appears in the Inbox as a real message, so your team can see someone asked for a person, and the visitor gets an honest reply about whether anyone is reachable right now — including an enquiry form when nobody is.
• The assistant no longer says "Waiting for a reply” when nobody is attending the chat.
• Your own answers no longer take over questions they do not fit. One word in common used to be enough, so a question about the chat bubble’s colour could be answered with an entry about something else entirely. A match now has to be clear before it is used.
• With Managed AI, your own answers are sent to the assistant as knowledge instead of being served verbatim from the browser — so it can use your facts and reply in the visitor’s own language.
• When two of your own answers fit a question equally well, the assistant now asks which one you meant instead of picking one. Writing more answers can no longer take an existing one away.
• Deactivating the plugin now asks why, once. Nothing is sent unless you press the send button; "Just deactivate” switches it off immediately.
• Admin menu: the duplicate "Managed AI & Live Chat” entry, which opened the same screen as the entry above it, is gone. On sites without WooCommerce the Alynivo menu now reads Overview, Agent Inbox, Settings, and an Upgrade badge that disappears once you have both hosted features. On WooCommerce sites Alynivo stays the single entry it has always been under the WooCommerce menu, so it does not crowd out the shop’s own items.

0.21.1

• Every "Cloud” badge now disappears as soon as its feature is switched on — on the settings row, in the setup checklist and next to your own answers. Booking the hosted plan leaves the screen free of any upgrade prompt.

0.21.0

• Clearer picture of what the optional hosted features add: a card in the sidebar listing them with the starting price, "Cloud” badges on the settings they belong to, and the hint next to your own answers now carries one too. All of it disappears entirely once you have access.

0.20.3

• The enquiry form is now on by default. Without it, a plugin activated without running the setup wizard left every unanswered question at a dead end. Messages go to the site’s admin address unless another one is given.
• Launcher style and position moved into a "Fine tuning” section, so the Design tab leads with the four things that actually change how the chat looks.

0.20.2

• Far fewer decisions on screen. Settings that only take effect once a feature is switched on now appear only then: knowledge base and persona with Managed AI, presence, page context, proactive outreach and the Agent Inbox with Live Chat. Connection details (service URL, site ID, token) moved into a collapsed section — you fill them in once. A new install now shows 14 settings instead of 34; nothing was removed, and nothing is lost on save.

0.20.1

• Links and e-mail addresses in answers are now clickable. Previously a visitor had to retype the address by hand — even though the setup wizard itself suggests answers containing a link.
• New "Hide on these pages” setting: list paths (one per line or comma separated) where the widget should never appear — useful for checkout or a focused landing page. Overrides the page types above it.

0.20.0

• Redesigned settings screen: a tab bar (Start, Assistant, Managed AI & Live Chat, Design, Visibility) replaces the single long page, with a dashboard as the landing tab — status at a glance, a setup checklist with progress, and your chat statistics.
• The dashboard shows how many visitor questions went unanswered in the last 30 days — only the count is ever stored, never the question — with a direct path to Managed AI or to adding more own answers.
• Bundled translations now take precedence over the automatic wordpress.org language pack, which was partial and silently switched half the German interface back to English.
• Connection status for Managed AI & Live Chat is shown as a clear Connected / Not connected chip, and a menu shortcut leads straight to that tab.
• Chat widget polish: messages and the panel now ease in with a short animation, buttons lift on hover. Fully disabled for visitors who prefer reduced motion.
• Fixed the German "Open” label ("Öffnung” → "Öffnen”).

For releases before 0.20.0, see changelog.txt.