t2mchat

This app is very useful, specially regarding the notification it provides to the mgmt about customer's bad experience just based on chat conversation. The Customer sentiment analytics show why customers are upset and for what reason.And I know it would take thousand of dollars to build this features in the site but this app is way more convenient in that sense. Very good.

Analytics on point and translation. Get triggers instantaneously when customer experience goes bad. This allows you to save the relationship before it's too late.